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Mystery Shopping & Audits

Mystery ShoppingSee your organization the way your customers see it. Get Set Services Mystery Shopper program provides you with an accurate and in-depth analysis of your products and your organization as seen through the eyes of your most important audience "your customers". By increasing customer satisfaction, you’ll notice an enhanced retail relationship with consumers, healthy sales growth and higher profits. Many times there’s an immediate payback.

This service is completely tailored to assess the performance of your organization in several key areas:

  • Store appearance
  • Telephone procedures
  • Customer service
  • Product knowledge
  • Competitive shopping
  • Refund procedures
  • Crucial policies and procedures
Whether you operate a Supermarket, Convenience Store or Restaurant, Mystery Shoppers evaluate a certain aspect of your business or give you a broader picture of your customers’ experience. Our in-depth questionnaire focuses on key customer questions:

How are customers treated as they enter your business?
Do your employees exhibit a positive, friendly attitude?
Are your product displays organized and fully stocked?
Is signage displayed properly and are sale items clearly marked?

After our visits, you'll be sent a thorough report outlining the strengths and weaknesses observed. 

 

For additional information contact us


Get Set Services, Inc.

P.O. Box 107
Valrico, FL 33595

Phone: (813) 689 -2767

Fax: (813) 689-2579

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